LPL
Large real estate law firm
Launched in August 2017, LPL are a division of established Manchester law firm Read Roper & Read.
With a strong commitment to delivering exceptional customer service and speeding up the conveyancing process, LPL offers a fresh approach to real estate law.
LPL’s Challenge
Providing exceptional client service is at the heart of LPL’s approach, making clear and accessible communication a key priority for the firm.
LPL wanted to give clients greater control over their real estate transactions by allowing them to interact with the team at a time that suited them. The firm also wanted clients to be able to securely track the progress of their matter online, request updates, complete questionnaires, and sign and submit documents electronically to help streamline the transaction process.
As a new business, LPL also required a professional website that would allow prospective clients to obtain an online quote and access the Hoowla client portal.
Solution
Hoowla worked closely with LPL to deliver a tailored version of its legal practice management software, configured to meet the firm’s specific requirements. Hoowla also designed and developed LPL’s website, including a fully branded real estate law quote calculator.
Creating a modern client experience was a key objective, giving clients the flexibility to engage with LPL when convenient for them while providing secure online access to matter updates and important documents.
Bringing Legal Accounts Into One System
In 2024, LPL made the decision to move its legal accounts into Hoowla to create a fully integrated system. The migration involved transferring seven years of accounting data while maintaining business continuity and minimising disruption to ongoing client matters. Legal Futures reported that the migration was completed over a single weekend, with the firm experiencing less than half a day without access to posting transactions.
By bringing accounts and case management together in one platform, LPL gained a single source of truth across the business. The firm can now manage reconciliations, reporting, trust and office accounts, and matter information from one system, reducing duplication and improving visibility between teams.
Hoowla’s dedication to modernising legal service software has certainly been evident in their approach to the implementation of our specific requirements and we found their flexibility and willingness to work with us closely throughout the process very refreshing
Fiaz Khalid, CEO & Lawyer
Results
LPL’s clients can securely access their matter online at any time, giving them greater visibility throughout their real estate transaction. From checking progress updates to submitting information and communicating with the firm, clients remain informed without needing to call or email for routine updates.
Digital questionnaires, electronic document signing, and secure online form submission have streamlined the client onboarding and transaction process, reducing administrative workload while improving the overall client experience.
The technology has helped support LPL’s continued growth, enabling the firm to scale operations while maintaining high service standards. As transaction volumes have increased, Hoowla has provided the foundation for efficient workflows, improved communication, and a modern client experience that sets the firm apart in a competitive market.
Today, LPL continues to earn outstanding client feedback, with many clients highlighting the convenience of online case tracking, transparent communication, and easy access to key information throughout their matter.
